I want you to love your Darling, Rest. order.
Every candle is made and packed by me in small batches, with a lot of care. But if something isn't right with your order, please reach out. I'll always do my best to help.
Something Arrived Damaged?
Oh no. I'm sorry.
If your candle arrives damaged or defective, please email me at nidia.panyzza@gmail.com within 7 days of delivery.
Please include your order number and a few photos of the candle and its packaging so I can understand what happened.
Please keep the original packaging until we've had a chance to review the issue.
I'll take a look and, where appropriate, arrange a replacement or refund.
Did You Receive the Wrong Thing?
Mistakes happen.
If you received the wrong product or something is missing from your order, please email me within 7 days of delivery with your order number and a quick description of what happened.
I'll look into it and make it right.
Changed Your Mind?
For unused and unopened products, I accept return requests within 14 days of delivery.
To be eligible, the product must:
- be unused and unburned;
- be in its original condition and packaging; and
- have proof of purchase.
Please email me before sending anything back. If your return is approved, I'll provide the return instructions.
Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.
A Note About Fragrance
Scent is deeply personal.
Sometimes a fragrance that sounds perfect simply isn't the right one for you once you experience it. Because of this, I can't accept returns or offer refunds because you don't love a particular fragrance or because it smells different from what you expected.
If you're unsure about a scent before ordering, please reach out. I'm always happy to help you choose.
Exchanges
I don't offer exchanges simply because you've changed your mind or decided a fragrance isn't for you.
If your order arrives damaged, defective, or incorrect, please get in touch and I'll help find the best solution.
Refunds
If your return or refund is approved, the refund will be issued to your original method of payment.
Please allow some additional time for the refund to appear in your account, depending on your bank or payment provider.
A Little Note From Me
Darling, Rest. is intentionally small.
There isn't a warehouse or a customer service department behind your order. It's me, making, packing, and sending these little rituals out into the world.
Because everything is handmade, you may occasionally notice small variations in the wax, label, or finish. These are part of the nature of a small-batch product and don't affect the quality of your candle.
If something isn't right with your order, please don't hesitate to reach out. I'd much rather hear from you and have the chance to make it right.
Thank you for supporting a little business made one candle at a time.
Darling, Rest.
British Columbia, Canada
Made slowly.
Sent with care.