Privacy Policy

At Darling, Rest., I believe that privacy should feel simple.

This Privacy Policy explains what personal information I may collect when you visit my website, place an order, contact me, subscribe to communications, or otherwise interact with Darling, Rest., and how I use, protect, and share that information.

Darling, Rest. is a small, independent business based in British Columbia, Canada. I collect only the information I reasonably need to operate my business, provide my products and services, communicate with you, and improve your experience.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information I Collect

Depending on how you interact with Darling, Rest., I may collect the following information:

Information you provide directly

This may include:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Information you provide when placing an order
• Information you provide when contacting me
• Your preferences when you subscribe to emails or other communications
• Any other information you voluntarily provide

Order information

When you purchase something from Darling, Rest., I may collect information needed to process and fulfill your order, such as:

• Products purchased
• Order date and amount
• Shipping and billing information
• Order history
• Delivery information
• Refund or return information

Payment information

Payments made through my website are processed through third-party payment providers.

Depending on the payment method available and selected at checkout, payment information may be processed by Shopify, Shopify Payments, Square, or another payment service provider I use in the future.

I do not need to receive or store your full credit card number on my own systems in order to process your purchase.

The payment provider may collect and process payment information according to its own privacy policy and terms.

For more information, please review the privacy policies of the payment provider used for your transaction.

2. How I Use Your Information

I may use your personal information to:

• Process and fulfill your orders
• Process payments
• Ship your purchases
• Send order confirmations and updates
• Respond to questions or customer service requests
• Process returns, exchanges, refunds, or damaged-order claims
• Maintain records of transactions
• Prevent fraud and unauthorized transactions
• Improve my website, products, and customer experience
• Send marketing communications when you have chosen to receive them
• Comply with legal, tax, accounting, and regulatory obligations
• Protect the security and integrity of my website and business

I will not use your personal information for purposes that are unrelated to the reasons described in this Privacy Policy without taking appropriate steps to obtain consent where required by law.

3. Emails & Marketing

If you choose to subscribe to Darling, Rest. emails, I may use your email address to send you things such as:

• New collection announcements
• Product launches
• Restocks
• Stories and updates from Darling, Rest.
• Special offers or promotions
• Other news I believe may be relevant to you

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

Even if you unsubscribe from marketing communications, I may still contact you when necessary to fulfill an order or provide important information about a transaction.

4. Shopify

My online store is powered by Shopify.

Shopify provides the technology that allows me to operate my online store, process orders, manage customer information, and provide checkout functionality.

When you use my website, Shopify may collect and process information about your visit, device, order, and transaction as necessary to provide its services.

Shopify may also use cookies and similar technologies as part of its platform and services.

Shopify's own privacy practices are described in its Privacy Policy.

5. Payment Processors

I may use Shopify Payments and/or other payment providers to process transactions.

I may also use Square for certain payments or transactions in the future.

The payment provider used for a particular transaction may collect information such as payment card details, billing information, transaction details, and other information necessary to authorize and process the payment.

Payment information is handled by the applicable payment provider rather than being stored directly by Darling, Rest.

The payment provider's own privacy policy will apply to its processing of your information.

6. Shipping & Other Service Providers

To fulfill your order, I may share the information necessary to provide services with trusted third parties. These may include:

• Shipping and delivery providers
• Payment processors
• Shopify and Shopify-related services
• Website and technology providers
• Email and marketing service providers
• Customer service or business-management tools
• Fraud prevention and security providers
• Professional advisors, such as accountants or legal professionals, where appropriate

I only share information that is reasonably necessary for the relevant service or business purpose.

7. Cookies & Similar Technologies

My website may use cookies and similar technologies to make the website function properly, remember preferences, understand how visitors use the site, and improve the shopping experience.

Some cookies may be placed by Shopify or other third-party services used on my website.

Cookies may be used for purposes such as:

• Website functionality
• Shopping cart and checkout functionality
• Analytics
• Website performance
• Security
• Advertising or marketing, where applicable

You can manage or disable certain cookies through your browser settings. However, disabling some cookies may affect how parts of the website function.

8. Analytics

I may use analytics tools to understand how people interact with the Darling, Rest. website. This may include information such as:

• Pages visited
• Approximate location
• Browser and device information
• Referring website
• Time spent on the website
• General website activity

Analytics information helps me understand what is useful to visitors and where I can improve the website.

Where possible, I use aggregated or non-identifying information for these purposes.

9. How I Share Information

I do not sell your personal information.

I may disclose personal information when reasonably necessary to:

• Provide products and services to you
• Process payments
• Fulfill and deliver orders
• Provide customer support
• Operate and improve my website
• Prevent fraud or security issues
• Comply with legal requirements
• Respond to lawful requests from government authorities
• Protect the rights, property, or safety of Darling, Rest., my customers, or others
• Complete a business transaction, such as a sale, transfer, restructuring, or other change involving the business

Third-party service providers may process information on my behalf in order to provide the services I use to operate Darling, Rest.

10. International Processing

Some of the service providers I use, including Shopify, payment processors, technology providers, and other third-party services, may process or store information outside Canada.

As a result, your personal information may be subject to the laws of another country and may be accessible to courts, law enforcement, or government authorities in those jurisdictions where permitted by law.

I take reasonable steps to work with service providers that maintain appropriate safeguards for personal information.

11. How I Protect Your Information

I take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage is completely secure.

While I take reasonable precautions, I cannot guarantee absolute security of information transmitted to or stored by third-party services.

12. How Long I Keep Your Information

I retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Complete transactions
• Provide customer service
• Maintain business and financial records
• Meet legal, tax, accounting, and regulatory requirements
• Resolve disputes
• Prevent fraud
• Enforce agreements

When personal information is no longer reasonably required, I will take appropriate steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements.

13. Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights regarding your personal information, including the right to:

• Ask what personal information I hold about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent where processing is based on consent
• Ask questions about how your information is collected, used, or disclosed
• Request deletion of information where permitted by law

Some rights may be limited by legal, contractual, security, or other requirements.

If you would like to make a privacy-related request, please contact me using the information below.

14. Children's Privacy

Darling, Rest. is intended for a general audience and is not directed toward children.

I do not knowingly collect personal information from children for the purpose of providing products or services directly to them.

If you believe a child has provided personal information through my website, please contact me so I can review and address the situation appropriately.

15. Links to Other Websites

My website may contain links to websites or services operated by third parties.

I am not responsible for the privacy practices, content, or security of those websites.

I encourage you to review the privacy policies of any third-party websites you visit.

16. Changes to This Privacy Policy

I may update this Privacy Policy from time to time as Darling, Rest. grows, as I introduce new services or payment methods, or as privacy requirements change.

When I make changes, I will update the "Last updated" date at the top of this page.

If a significant change is made, I may provide additional notice where appropriate.

17. Contact Me

If you have a question about this Privacy Policy, want to make a privacy request, or simply want to understand how your information is handled, please contact me.

Darling, Rest.
British Columbia, Canada
Email: nidia.panyzza@gmail.com

I'll be happy to help.

Darling, Rest.